Transparent policies on how we collect, use, and protect your personal information and email communications
Last updated: December 2024
We use email responsibly and only for legitimate business purposes
We collect information you provide directly, including name, email address, phone number, property address, and service preferences when you book services or contact us.
Details about services requested, property characteristics, scheduling preferences, and service history to provide better care for your landscape.
To schedule appointments, provide services, send confirmations, and communicate about your account.
To process payments, maintain service records, improve our services, and comply with legal obligations.
To send seasonal tips, service reminders, and promotional offers only if you explicitly opt-in to receive them.
Service confirmations, invoices, and account-related communications are sent automatically as part of our service delivery and cannot be unsubscribed from.
Marketing emails, newsletters, and promotional offers require explicit opt-in consent. Every promotional email includes a clear unsubscribe link.
We automatically process email bounces and complaints, removing invalid addresses and honoring unsubscribe requests immediately.
Your personal information is stored securely using industry-standard encryption and access controls. We regularly review and update our security measures.
We never sell, rent, or share your personal information with third parties for marketing purposes. Information is only shared with service providers necessary for business operations.
We retain customer information only as long as necessary for service delivery, legal compliance, and legitimate business purposes.
You can request access to your personal information and ask us to correct any inaccuracies by contacting support@lawnsy.it.com.
You can request deletion of your personal information, subject to legal and contractual obligations. We will respond to deletion requests within 30 days.
Unsubscribe from promotional emails using the link in any marketing email, or contact us directly. Unsubscribe requests are processed immediately.
All marketing emails comply with the CAN-SPAM Act, including clear sender identification, truthful subject lines, and easy unsubscribe options.
We follow GDPR principles including lawful basis for processing, data minimization, accuracy, storage limitation, and accountability.
Our email practices comply with AWS SES acceptable use policies, including proper list management, bounce handling, and complaint processing.
We're committed to transparency. Contact us anytime with questions about our privacy practices or to exercise your privacy rights.
For privacy-related inquiries, data requests, or to exercise your rights:
support@lawnsy.it.com
We respond to all privacy requests within 30 days